At Madam Popoff, we take pride in shipping items to our customers which is why there is a Shipping Policy in place. Once you purchase an item, it will be sent with a courier within 2-3 working days. We use tracked shipping for all of our items, and we can provide you with a tracking number if needed. We want to ensure that your experience with us is as smooth and easy as possible. If you have any problems with your parcel simply give our team a shout. Although we don't take responsibility for missing, damaged or underdelivered items we will be sure to help.